look for an email from Mohegan Sun to start your hotel check-in so when you arrive, you can pick up your keys and begin enjoying your escape. There is a wonderful all suite hotel closer to Mohegan Sun that is great. 'Best Casino Hotel' Book a Visit to USA Todays 10 Best, Best Casino Hotel Book Now. Families and visitors to Mystic are not their market. This hotel caters to Foxwood high rollers and the high end Oriental gambler. People we met that were staing at the Howard Johnson got better service, treatment and a warm pool area. Not enough hot water, no valet parking, no bellmen. Made us wonder if they were ever really washed. Our room was terrible Toilet not even bolted to the floor, stains on floor, intermittent heat, maids didnn't replace coffe cups daily only rinsed them out and put back on counter. Numerous complaints to the front desk went unattended no response from manager.
It was freezing all complaints fell on deaf ears. Thanksgiving weekend the indoor pool was 60 degrees and the air temp around pool area was 62.
Since the hotel is not a real hilton but a franchise, it lacks the feel and service of a real hilton. We just stayed at the Nystic Hilton and both couples agree it was the WORST HOtel we have ever been to. The New York casino would consist of a 258-room hotel, a 75,000 square feet (7,000 m2) casino with 2,100 video lottery terminals and up to 450 electronic table.
